OVERCOME EXAM CHALLENGES WITH SERVICE-CLOUD-CONSULTANT SALESFORCE SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS

Overcome Exam Challenges with Service-Cloud-Consultant Salesforce Service-Cloud-Consultant Exam Questions

Overcome Exam Challenges with Service-Cloud-Consultant Salesforce Service-Cloud-Consultant Exam Questions

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To become a Salesforce Certified Service Cloud Consultant, the candidate must pass the Service-Cloud-Consultant exam. Service-Cloud-Consultant exam covers topics such as Service Cloud functionality, designing customer service solutions, managing service level agreements, and optimizing customer service processes. Salesforce Certified Service cloud consultant certification is intended for professionals who work in roles such as service managers, customer service representatives, and customer support agents.

Salesforce Service-Cloud-Consultant is a certification exam designed for professionals who want to validate their expertise in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is intended for individuals who have experience in designing and implementing solutions that support customer service and contact center operations. The Salesforce Service-Cloud-Consultant certification exam validates the skills and knowledge required to design and implement customer service solutions in Salesforce.

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This is a Salesforce Service-Cloud-Consultant practice exam software for Windows computers. This Service-Cloud-Consultant practice test will be similar to the actual Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam. If user wish to test the Salesforce Service-Cloud-Consultant study material before joining TestPDF, they may do so with a free sample trial. This Service-Cloud-Consultant Exam simulation software can be readily installed on Windows-based computers and laptops. Since it is desktop-based Salesforce Service-Cloud-Consultant practice exam software, it is not necessary to connect to the internet to use it.

Salesforce Service-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam and must score a minimum of 68% to pass. Service-Cloud-Consultant Exam covers a range of topics such as designing and implementing Service Cloud solutions, managing cases and solutions, and configuring Salesforce Knowledge.

Salesforce Certified Service cloud consultant Sample Questions (Q158-Q163):

NEW QUESTION # 158
Universal Containers has millions of customers in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers

  • A. Have agents manually create Users when Community access is requested by Customers.
  • B. Send email notifications to all Customers to join the Community.
  • C. Identify active Customers and send them registration instructions via email.
  • D. Have agents provide Customers with Community registration instructions when working a case.

Answer: C,D


NEW QUESTION # 159
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

  • A. Configure Web-to-Case.
  • B. Create a Customer Experience Cloud site.
  • C. Deploy a Partner Central Community.
  • D. Implement Recommended Articles.

Answer: B

Explanation:
A Customer Experience Cloud site is a solution that allows customers to access self-service portals, knowledge bases, and communities. It can be used to provide customers with product installation guides, warranty information, and other relevant content. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud_sites.htm&type=5


NEW QUESTION # 160
Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein AI products.
Which approach should the consultant recommend to start AI efforts at CK?

  • A. Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.
  • B. Review and address Case data issues and set up Einstein Classification Apps.
  • C. Review and address Case data issues and set up Einstein Article Recommendations.

Answer: B

Explanation:
For Cloud Kicks (CK) to adopt artificial intelligence (AI) effectively in improving case closure KPIs and product support planning, it's crucial to first review and address any data quality issues in their existing case data. Once the data is clean and reliable, setting up Einstein Classification Apps is a strategic move. Einstein Classification can analyze historical case data to predict values for fields in new cases, helping prioritize and route cases more efficiently. This approach leverages AI to enhance decision-making processes, improve operational efficiency, and provide more targeted support, aligning with CK's goals to improve case management through AI capabilities.


NEW QUESTION # 161
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

  • A. Salesforce for Outlook
  • B. Web-to-Case
  • C. Email-to-Case
  • D. On-Demand Email-to-Case

Answer: C


NEW QUESTION # 162
Cloud Kicks (CK) provides support through Web-to-Case. As part of a service improvement project, a self-service portal in Experience Cloud and public Knowledge base were added. When reviewing service KPIs, management at CK found a 10% increase in case resolution time and is considering reverting the changes.
What is the likely reason for the KPI change?

  • A. Customers must spend additional time registering for the portal.
  • B. Agents do not have access to the same Knowledge articles as customers.
  • C. Customers are spending additional time searching for answers.
  • D. Self-service deflects easy cases, leaving more complex cases for agents.

Answer: D

Explanation:
This is the most likely reason for the increase in case resolution time, because self-service portals and knowledge bases enable customers to find answers to common or simple questions without creating a case. This means that agents are left with more complex or challenging cases that require more time and effort to resolve3 Verified References: 3: Self-Service Best Practices


NEW QUESTION # 163
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